Our commitment to you
Information we collect
When you use the Services you will have the option to provide us with personal information, such as your email address, so that we may keep you informed. We use this information only in response to your requests and to provide the Services.
Please see our Cookies Policy.
Legal basis for processing personal data
In order for HomeCo to provide the Services free of charge and remain financially viable personal data in the form of cookies and IP addresses are required to:
- provide the service
- prevent fraud
- protect network security
- enable advertising-based revenue
More sensitive personal data is never included in the cookies, and where this data is provided by a website user they will be either asked for opt-in consent or the information will be required to fulfil a contract with the user.
How we use information
We use the information we collect to provide the Services and to communicate with you. We do not rent or sell personal information and will only share your information in the following circumstances:
- When you have consented or directed us to share the information.
- With service providers or affiliate companies who perform services on our behalf.
- In order to satisfy any requirement under the law or to protect our rights or prevent any concerns relating to fraud or security.
- In the event of a merger or sale of all or part of our business whereby personal information may be transferred as an asset of the business.
We may share with third parties aggregate information or information that does not personally identify individuals.
Communicating with you
If you prefer not to receive emails about our Services, you may opt out of such communications by following the instructions at the bottom of any of our emails, or by amending your preferences in MyHome.
Safety and security
Personal information is processed and stored in our databases and we have taken reasonable steps to secure and protect the information under our control, including establishing processes to prevent unauthorized access or disclosure of this information. However, whilst we make every effort to ensure the security of your information, we are unable to guarantee the protection of the information from misuse, accidental disclosure or unauthorised acts by others. Information provided by you may be stored or processed outside the United Kingdom.
Personal data deletion
To request deletion of your personal data please contact our compliance officer using our Contacts page.